Frequently Asked Questions

What is an email sequence

A set of emails that you can automatically deliver with a delay (hours or days). They are normally used to do outbound outreach, prospecting, generate calls or meetings with potential clientes, follow ups or simply get your users to take one specific action.

What is a bulk email

A bulk email is a blast email (one time email sent manually) you send to a specific segment of your contacts.

What is an automatic email

An automatic email is an email that is triggered when any of your visitors execute an event, visits a url, enters or exits a segment. The posibilities to automatically trigger an email are unlimited so that you can customize it to your business requirements.

What is a web notification

Is a pop-up message that you can display in diferent positions in your site and are triggered by your users behavior. You can send them to users even if you haven´t captured their email address yet. As they have not pre-set fields you can include in them forms, images, videos, text and any call to action you want.

What is a Contact

A Contact is a person that you have identified in ConvertLoop with an email. There is no contact duplication in ConvertLoop, the same email means the same person.

How many Contacts can I have in ConvertLoop

As much as you want. Check with your ConvertLoop Customer Adviser the different ConvertLoop prices based on the number of Contacts you have.

What is a Guest

A Guest is any visitor to your website whose email address has not been captured yet.

What is a collaborator

Is a member of your team that you want to invite to your account with no extra charge. You can add unlimitted collaborators.

How many emails can I send per month

You can send unilimited emails. Additional charges of $0.0015 USD per sent email may apply once your monthly email sending quota is reached. In the plan for up to 10.000 contacts, the sending quota is 50.000 emails/month; in the plan for up to 25,000 contacts, the sending quota is 125,000 emails/month; in the plan for up to 50,000 contacts, the sending quota is 250,000 emails/month. Please consult your ConvertLoop advisor regarding the sending quotas in other monthly plans.

What is inbox integration

If you want to automatically stop sending emails from an email sequence to a contact when the recipient replies, you must enable ConvertLoop to track any replies to your emails by connecting your inbox (Gmail) to ConvertLoop. A limited number of inbox connections are included at no extra cost in your monthly tier. If you require to integrate additional inboxes, please ask your ConvertLoop advisor for more information based on the number of additional inbox connections you may need.

What is an event

Any action executed by a visitor to your site that you want to track. You can use the events to trigger automatic messages or make business decisions.

What is a detail of an event

Sometimes you need to record additional information related to an event. For instance, if you track an event called "bought credits" you may want to know the "Amount of the purchase", "Number of Credits", and "Payment Method". This additional information related to an event is the detail of the event.

What is a profile tracking history

Is the unique history of executed events and personal information of each individual that you are tracking in your website site or product.

What are the advanced filters

A powerful feature of ConvertLoop to group your contacts the right way. You have unlimited access to ConvertLoop filters to segment your contacts. You can group people based on what they do, what they still haven't done, when they do it, how many times they do it, their location, personal information or any attribute relevant to your business.

What is a segment

A segment is a specific group of people you filter from your contacts using ConvertLoop powerful advance filters.

What is an email template

Is the layout of an email.

Can you help me move from my old provider.

Yes!, you can migrate all your contacts from your old provider using CSV or excel format. If you need any help one of our expert will help you with the swith.

How many Apps/Domains/Products can I have under one account

Unlimited. This is ideal for marketing agencies that need to manage several clients at the same time.

How does the set-up work

The onboarding process will guide you. Additionally you will be assigned a ConvertLoop Customer Adviser to help you. If any time you feel lost, you can contact us at : [email protected]

How does the support work

We will reply to your support requests in an average of 3 business days. If you have an account over the 25k contacts, we will support you by phone. You can contact us anytime at : [email protected] .

How does the free trial work

You have 14 days of free trial. After that you pay as you go for the service. If you are not happy you can cancel your service at anytime. Simply write at [email protected] and we'll take care of you.

How can I cancel my account?

If you are not happy you can cancel your service at anytime. Simply write at [email protected] and we'll take care of you.